Shipping policy

Shipping & Delivery Policy

Last updated: 26 August 2026

This Shipping & Delivery Policy applies to orders placed through shop.aadhyawellness.com.

1. Order Processing

Orders begin processing shortly after they are placed.

Some Aadhya Wellness products may require additional preparation before dispatch, including selection, assembly, personalisation and/or energisation.

Because of this, the total delivery time may include both:

  • processing and preparation time, and

  • carrier transit time.

The estimated delivery information shown at checkout or on the relevant product page should be used as the expected timeframe for your order.

2. Shipping Charges

Shipping charges, if applicable, will be clearly displayed before you complete checkout.

Certain products or promotions may include free standard shipping.

Where shipping is included within the product price or offered free of charge, no separate shipping fee will be added at checkout.

3. Delivery Estimates

Any delivery timeframe displayed on our website is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.

Delivery times can be affected by factors outside our direct control, including:

  • carrier delays;

  • customs or border processing;

  • public holidays;

  • severe weather;

  • high seasonal demand; and

  • unforeseen logistics disruptions.

We will make reasonable efforts to keep you informed if we become aware of a significant delay.

4. Orders May Arrive in Separate Parcels

Some orders may contain products prepared or fulfilled from different locations.

As a result, a single order may:

  • arrive in more than one parcel;

  • arrive on different dates; and/or

  • have more than one tracking number.

You will not be charged an additional shipping fee solely because an order is divided into multiple parcels unless this is clearly disclosed before checkout.

5. Tracking Information

Where tracking is available, tracking details will be provided once the relevant part of your order has been dispatched.

You may receive separate tracking information for different parcels within the same order.

Tracking information may take some time to become active after dispatch, depending on the carrier.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please check your address carefully before completing checkout.

If you notice an error after ordering, contact us as soon as possible at:

hello@aadhyawellness.com

We will make reasonable efforts to update the address before dispatch, but changes may not be possible once fulfilment has begun.

7. Failed or Undeliverable Deliveries

If a parcel cannot be delivered because of:

  • an incorrect or incomplete address provided by the customer;

  • repeated unsuccessful delivery attempts;

  • refusal to accept delivery; or

  • failure to collect the parcel within the carrier's required timeframe,

additional shipping or redelivery charges may apply.

We will contact you where reasonably possible to help resolve the delivery.

8. Damaged or Missing Parcels

If a parcel arrives visibly damaged, please photograph the packaging and product and contact us as soon as possible.

If tracking shows that an order has been delivered but you have not received it, contact us at:

hello@aadhyawellness.com

We may ask you to confirm details with household members, neighbours, reception staff or the carrier while we investigate.

9. Lost Parcels

Where a parcel is confirmed lost in transit, we will work with the carrier or fulfilment partner to investigate the shipment.

Where appropriate, we may arrange a replacement or another suitable remedy in accordance with your applicable consumer rights.

10. International Delivery

Where international delivery is offered, additional customs, import or border-processing requirements may apply.

Any duties, taxes or import charges payable by the customer will be disclosed where reasonably possible before checkout.

Where Aadhya Wellness or its fulfilment partner has arranged for such charges to be prepaid, the customer should not normally be required to pay them separately on delivery.

11. Customs and Import Delays

International orders may occasionally be delayed by customs or local authorities.

Such delays are outside our direct control and are not included within our normal carrier transit estimates.

We will assist where reasonably possible if additional documentation or information is required.

12. Delivery Restrictions

We may restrict delivery of certain products to particular regions where:

  • the product cannot be shipped safely or legally;

  • a suitable delivery service is unavailable;

  • fulfilment costs are commercially unreasonable; or

  • the product is subject to carrier or customs restrictions.

If your location is not available at checkout, the product cannot currently be delivered to that destination.

13. Changes to Shipping Availability

Shipping destinations, delivery services, estimated delivery times and shipping charges may change from time to time.

The information shown at checkout at the time you place your order will apply to that purchase.

14. Contact Us

For shipping, tracking or delivery enquiries, contact:

Aadhya Wellness Studio Limited
Email: hello@aadhyawellness.com

Registered office:
5 Pedder Street
Preston
PR2 2QH
United Kingdom