Terms of service

Terms of Service

Last updated: 26 August 2026

These Terms of Service govern your use of shop.aadhyawellness.com and purchases made from Aadhya Wellness Studio Limited.

By using this website or placing an order, you agree to these Terms of Service together with our other applicable policies.

1. About Us

This website is operated by:

Aadhya Wellness Studio Limited
Registered office:
5 Pedder Street
Preston
PR2 2QH
United Kingdom

Email: hello@aadhyawellness.com

Throughout these Terms, “Aadhya Wellness”, “we”, “us” and “our” refer to Aadhya Wellness Studio Limited.

2. Eligibility to Purchase

You must provide accurate and complete information when placing an order.

By placing an order, you confirm that:

  • you are legally capable of entering into a contract;

  • the information you provide is accurate;

  • you are authorised to use the selected payment method; and

  • you are purchasing products for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials and other information are accurate.

However, natural crystals and stones may vary in:

  • colour;

  • pattern;

  • transparency;

  • shape;

  • texture;

  • size; and

  • natural inclusions or markings.

These variations are normal characteristics of natural materials and are not necessarily defects.

Images are intended to represent products as accurately as reasonably possible, but screen settings, lighting and natural variation may cause the product received to differ slightly from photographs.

4. Wellness and Energisation

Certain products may be selected, prepared, personalised or energised as part of Aadhya Wellness's wellness offering.

Any descriptions relating to crystals, energy, chakras, spiritual practices, meditation, intention-setting or similar wellness concepts are provided for general wellness and spiritual purposes.

Our products are not intended to:

  • diagnose, treat, cure or prevent any medical condition;

  • replace medical or psychological treatment;

  • replace professional healthcare advice; or

  • guarantee a particular physical, emotional, financial, spiritual or personal outcome.

If you have a medical or mental-health concern, you should seek advice from an appropriately qualified professional.

5. Orders

When you place an order, you will normally receive an electronic confirmation acknowledging receipt of your order.

Receipt of an order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • there is an obvious pricing or product-description error;

  • payment cannot be authorised;

  • fulfilment is not possible to the requested destination;

  • we reasonably suspect fraud or misuse; or

  • fulfilment would breach applicable law or carrier restrictions.

If we cancel an order after payment has been taken, the applicable amount will be refunded.

6. Pricing

Prices displayed on the website are shown in the currency applicable to the relevant market or storefront settings.

Prices may change from time to time.

The price applicable to your order will be the price displayed at checkout when the order is placed.

Shipping charges, where applicable, will also be displayed before payment.

7. Payment

Payment must be made using one of the payment methods offered at checkout.

Orders may not enter fulfilment until payment has been successfully authorised or captured.

Payment processing may be carried out by third-party payment providers.

We do not directly store full payment-card details where these are securely processed by an authorised payment provider.

8. Shipping and Delivery

Delivery arrangements are governed by our Shipping & Delivery Policy.

Some products may be prepared or fulfilled from different locations.

As a result, products within the same order may arrive:

  • separately;

  • on different dates; or

  • under different tracking numbers.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

9. Order Processing and Energisation

Some products may begin preparation shortly after an order is placed.

Preparation may include:

  • product selection;

  • assembly;

  • quality checking;

  • personalisation;

  • intention-setting; and/or

  • energisation.

If you wish to change or cancel an order, contact us as soon as possible at:

hello@aadhyawellness.com

We will make reasonable efforts to accommodate changes before fulfilment progresses.

10. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Return & Refund Policy.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that apply to you.

11. Damaged, Faulty or Incorrect Goods

If a product is faulty, damaged, materially misdescribed or incorrect, please contact us.

Where appropriate, we may:

  • provide a replacement;

  • arrange another suitable remedy; or

  • provide a refund where required.

We may request photographs, video or other reasonable evidence to help assess the issue.

Your statutory consumer rights remain unaffected.

12. Natural Product Characteristics

Natural crystals, gemstones and minerals are inherently variable.

Variations such as:

  • small surface marks;

  • minor colour variation;

  • inclusions;

  • natural fractures;

  • differences in polish; and

  • slight variations in weight or shape

may occur and do not automatically indicate that a product is faulty.

13. Availability

All products are subject to availability.

Stock information may occasionally change after an order has been placed, particularly where fulfilment involves third-party logistics or supplier inventory.

If we cannot fulfil an item, we will contact you and provide an appropriate solution.

14. Intellectual Property

All website content, including:

  • branding;

  • graphics;

  • photographs;

  • written content;

  • product descriptions;

  • logos;

  • layout;

  • illustrations; and

  • original materials

belongs to Aadhya Wellness Studio Limited or is used with permission.

You may not reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by law.

15. Acceptable Use

You must not use the website:

  • for unlawful purposes;

  • to attempt unauthorised access;

  • to interfere with the website's operation;

  • to introduce malicious code;

  • to commit fraud;

  • to impersonate another person; or

  • to infringe the rights of Aadhya Wellness or third parties.

16. Third-Party Services

Our website may use third-party services for:

  • payment processing;

  • fulfilment;

  • shipping;

  • analytics;

  • customer accounts;

  • marketing;

  • tracking; and

  • other operational functions.

These services may be subject to separate terms and privacy practices.

Where third-party services are used to fulfil an order, Aadhya Wellness remains the customer's seller unless expressly stated otherwise.

17. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted access.

We may temporarily suspend or modify the website for:

  • maintenance;

  • security;

  • technical updates;

  • operational reasons; or

  • circumstances outside our reasonable control.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

We are also not responsible for losses caused by events outside our reasonable control.

Nothing in this section affects your statutory consumer rights.

19. Changes to These Terms

We may update these Terms from time to time to reflect:

  • changes in law;

  • changes in our products or services;

  • operational changes; or

  • changes to the website.

The version in force when you place an order will generally apply to that order.

20. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply in your place of residence.

Nothing in these Terms removes any rights you may have under mandatory consumer law.

21. Contact

If you have questions about these Terms, contact:

Aadhya Wellness Studio Limited
Email: hello@aadhyawellness.com

Registered office:
5 Pedder Street
Preston
PR2 2QH
United Kingdom